Delivery
How your parcel reaches you
Orders are dispatched from a warehouse in the United States or the European Union, whichever can deliver to the address on the parcel. Here is what that means for timing and cost.
Last updated
Where we ship from
Two warehouses fulfil orders: one in the United States, which serves the United States and Canada, and one in the European Union, which serves 31 European countries. The cart matches each parcel's address to the warehouse that can deliver it, so a parcel never ships from the wrong side of the Atlantic.
Dispatch
Orders placed before 2pm on a working day usually leave the same day; everything else leaves within 1–3 business days. A tracking link follows by email as soon as the carrier scans the parcel.
Transit times
- United States and Canada: 7–15 business days after dispatch.
- Europe: 5–10 business days after dispatch.
- Destinations outside those regions are not offered at checkout yet.
Delivery cost
Delivery is free on orders over $50 from the US warehouse and €60 from the EU warehouse. The cart shows the delivery line for your order before you confirm, so you always know the total before placing it.
Two warehouses, two parcels
A cart can hold pieces from both warehouses. They are packed and dispatched separately, arrive on different days, and are charged in their own currency — dollars for the US parcel, euros for the EU parcel. You keep one order number, and each parcel gets its own tracking.
Duties and taxes
Orders delivered inside the United States or the European Union from these warehouses do not carry import duty. Any sales tax or VAT that applies is shown in the cart before you confirm.
Changing an address
Email support@brickalternative.com with the order number as soon as you can. We can change an address until the parcel is packed; after dispatch it is up to the carrier whether a redirect is possible.
Missing, late or damaged parcels
If tracking has not moved for 10 business days, or the parcel has not arrived within 20 business days in the United States and Canada or 15 in Europe, contact us. We open a claim with the carrier and then replace or refund the order. If a parcel arrives damaged, photograph the outer box before opening the inner boxes and email us the same day.
Questions
Email support@brickalternative.com with your order number — it starts with BA- — and we will reply within 2 business days.